Warranty Policy


Last Updated: March 2026

1. Company Information

This Warranty Policy is provided by:

ZonMoto International Limited

Email: info@joyor-europe.com

Website: joyor-europe.com

2. Limited Warranty Coverage

We provide a limited warranty against manufacturing defects in materials and workmanship for products purchased directly from joyor-europe.com.

The warranty period begins on the date of delivery.

This warranty applies only to the original purchaser and is non-transferable.

3. Warranty Periods

The following warranty periods apply unless otherwise required by applicable law.

Component Warranty Period
Frame Structure 12 Months
Motor 12 Months
Motor Hall Sensor 6 Months
Motor Bearings 6 Months
Controller 6 Months
Display / LCD Screen 6 Months
Charger 6 Months
Battery 6 Months
Throttle 6 Months
Electronic Wiring 6 Months
Lights 3 Months
Folding Mechanism 6 Months
Other Manufacturing Components 12 Months

Warranty coverage is limited to manufacturing defects and does not include normal wear and tear.

4. What Is Covered

This warranty covers defects resulting from:

  • Manufacturing faults;
  • Material defects;
  • Assembly defects;
  • Electrical component failures under normal use;
  • Mechanical component failures under normal use.

At our discretion, we may provide:

  • Replacement parts;
  • Repair guidance;
  • Product repair;
  • Product replacement;
  • Alternative reasonable remedies.

5. Battery Warranty

Battery warranty covers:

  • Manufacturing defects;
  • Abnormal battery failure under normal use;
  • Significant loss of battery functionality caused by manufacturing issues.

Battery performance naturally decreases over time and with use.

Normal capacity reduction resulting from age, charging cycles, storage conditions, or environmental factors is not considered a manufacturing defect.

Damage caused by water ingress, improper charging, unauthorized modifications, impact, or misuse is not covered.

Replacement batteries do not restart the original warranty period. Any replacement battery remains covered only for the remainder of the original warranty term.

6. What Is Not Covered

This warranty does not cover:

Normal Wear and Tear

Including but not limited to:

  • Tires;
  • Inner tubes;
  • Brake pads;
  • Brake discs;
  • Brake cables;
  • Grips;
  • Plastic covers;
  • Cosmetic scratches;
  • Paint wear;
  • Stickers;
  • Footpads.

User Damage

Damage caused by:

  • Accidents;
  • Falls;
  • Collisions;
  • Abuse;
  • Negligence;
  • Improper storage;
  • Improper transportation;
  • Unauthorized modifications.

Environmental Damage

Damage resulting from:

  • Flooding;
  • Water immersion;
  • Fire;
  • Corrosion;
  • Lightning;
  • Extreme temperatures;
  • Natural disasters.

Improper Use

Including:

  • Commercial rental use;
  • Racing activities;
  • Stunt riding;
  • Overloading beyond rated limits;
  • Use contrary to product instructions.

7. Warranty Exclusions

Warranty claims may be rejected where:

  • The product has been modified without authorization.
  • Repairs were performed by unauthorized persons.
  • The serial number is missing, altered, or unreadable.
  • Damage results from improper maintenance.
  • Required proof of purchase cannot be provided.
  • The defect is caused by misuse rather than manufacturing fault.

8. Shipping Costs for Warranty Claims

For approved warranty claims:

  • Replacement parts are generally provided without charge during the applicable warranty period.
  • Customers may be responsible for certain shipping costs where permitted by applicable law.
  • We may choose the most cost-effective method of resolving the issue, including remote troubleshooting and replacement part delivery.

9. Remote Diagnosis Requirement

To help resolve issues efficiently, customers may be asked to provide:

  • Photos;
  • Videos;
  • Error codes;
  • Product serial numbers;
  • Descriptions of the issue.

We may provide troubleshooting instructions before approving a warranty remedy.

Failure to cooperate with reasonable diagnostic procedures may delay claim processing.

10. Warranty Claim Procedure

To submit a warranty claim:

Step 1

Contact us at:

info@joyor-europe.com

Step 2

Provide:

  • Order number;
  • Product model;
  • Serial number (if available);
  • Description of the issue;
  • Photos or videos showing the problem.

Step 3

Our support team will review the information and determine whether additional troubleshooting is required.

Step 4

If a warranty claim is approved, we will provide the appropriate remedy based on the nature of the issue.

11. Limitation of Warranty

This warranty is limited to repair, replacement, or other remedies expressly described in this policy.

To the maximum extent permitted by law, ZonMoto International Limited shall not be liable for:

  • Indirect damages;
  • Consequential damages;
  • Loss of profits;
  • Loss of business opportunities;
  • Personal inconvenience;
  • Transportation costs not expressly approved.

Nothing in this policy limits rights that cannot legally be excluded under applicable consumer protection laws.

12. Consumer Rights

This Warranty Policy provides additional benefits beyond any mandatory rights available under applicable consumer protection laws.

Nothing in this policy limits or excludes rights that consumers may have under local law.

13. Contact Information

ZonMoto International Limited

Email: info@joyor-europe.com

Website: joyor-europe.com