Last updated: March 2026
Thank you for shopping at JOYOR Europe (https://joyor-europe.com).
This Shipping Policy explains how we process and deliver orders placed on our website.
1. Company Information
This website is operated by:ZonMoto International Limited
Customer service email:info@joyor-europe.com
2. Shipping Regions
We currently offer delivery to the following regions:
European Union (EU)
Orders are fulfilled from our partner warehouses located within the EU, including but not limited to:
- Poland
- Germany
- Spain
- Italy
Delivery coverage includes most mainland EU countries.
United Kingdom (UK)
UK orders are shipped from our UK warehouse when stock is available.
United States (US)
US orders are shipped from our US warehouse when stock is available.
3. Order Processing Time
- Orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During peak seasons or promotional events, processing times may be slightly extended.
Once your order is dispatched, you will receive a shipping confirmation email with tracking information.
4. Estimated Delivery Time
Delivery times vary depending on destination and warehouse availability:
- EU countries: 3–7 business days
- UK: 2–5 business days
- US: 5–10 business days
Please note:
- Delivery times are estimates and not guaranteed.
- Unexpected delays may occur due to customs inspections, carrier issues, weather, or other factors beyond our control.
5. Shipping Costs
- Free standard shipping is offered to most mainland EU destinations.
- Additional charges may apply for remote or island areas.
- Shipping fees (if applicable) will be clearly displayed at checkout before payment.
6. Taxes and Duties
For orders shipped from EU warehouses to EU customers:
- Products are dispatched from within the EU.
- Applicable VAT is included in the final checkout price where required.
For orders shipped outside the EU:
- Import duties or local taxes may apply depending on the destination country.
- Any such charges are the responsibility of the customer unless otherwise stated at checkout.
7. Undeliverable Areas
We may not be able to ship to:
- Island or remote regions
- Military addresses
- P.O. Boxes (for large items such as electric scooters)
If we are unable to ship to your address, we will contact you before dispatch.
8. Order Tracking
Tracking information will be sent via email after dispatch.
Please allow 24–48 hours for tracking updates to appear in the carrier’s system.
If you have not received tracking details within 3 business days, please contact us at:
9. Failed Delivery / Incorrect Address
Customers are responsible for providing accurate shipping information.
If a package is returned due to:
- Incorrect address
- Failure to accept delivery
- Repeated unsuccessful delivery attempts
Additional re-shipping fees may apply.
10. Pre-Order Items
For pre-order products:
- Estimated shipping dates will be clearly stated on the product page.
- Delivery times may vary depending on production and inventory availability.
11. Contact Us
If you have any questions regarding shipping, please contact: