Last Updated: March 2026

1. Introduction

Welcome to joyor-europe.com.

This website is owned and operated by ZonMoto International Limited ("Company", "we", "us", or "our").

Email: info@joyor-europe.com

By accessing or using this website, you agree to be bound by these Terms and Conditions. If you do not agree to these Terms, please discontinue use of the website.

2. Eligibility

By using this website, you confirm that:

• You are at least 18 years old or have reached the legal age required in your jurisdiction.
• You have the legal capacity to enter into binding agreements.
• Any information provided by you is accurate and complete.

3. Products and Services

We offer electric scooters, accessories, replacement parts, and related products through this website.

Product descriptions, images, specifications, and availability are provided for informational purposes only.

We reserve the right to modify, discontinue, or update products and services without prior notice.

4. Product Information Accuracy

We make reasonable efforts to ensure that product information is accurate.

However, we do not guarantee that:

• Product descriptions are free from errors;
• Product images precisely represent actual colors;
• Specifications are always complete or current.

In the event of an obvious error, we reserve the right to correct the information and cancel affected orders where necessary.

5. Pricing

All prices displayed on the website are subject to change without notice.

Although we strive for accuracy, pricing errors may occasionally occur.

If a pricing error is identified after an order is placed, we may:

• Contact the customer for confirmation; or
• Cancel the order and issue a full refund.

6. Orders

Submission of an order does not guarantee acceptance.

We reserve the right to refuse or cancel orders in circumstances including but not limited to:

• Product unavailability;
• Payment verification issues;
• Suspected fraud;
• Incorrect pricing or listing errors;
• Violation of these Terms.

If an order is cancelled after payment has been received, a refund will be issued.

7. Payment

We accept payment methods displayed during checkout.

Customers represent and warrant that they are authorized to use the selected payment method.

Orders may be subject to payment verification and fraud-prevention procedures.

8. Shipping and Delivery

Shipping information, estimated delivery times, and applicable restrictions are described in our Shipping Policy.

Delivery dates are estimates only and are not guaranteed unless otherwise required by applicable law.

We are not responsible for delays caused by:

• Customs clearance;
• Transportation disruptions;
• Carrier issues;
• Weather conditions;
• Events beyond our reasonable control.

9. Returns and Refunds

Returns and refunds are governed by our Refund & Return Policy.

Customers should review that policy before placing an order.

10. Warranty

Warranty coverage, limitations, and procedures are described in our Warranty Policy.

Warranty rights are separate from return rights.

11. Customer Responsibilities

Customers agree to:

• Use products safely and responsibly.
• Follow applicable local laws and regulations.
• Follow all operating instructions and safety guidelines.
• Maintain products appropriately.

Customers are responsible for determining whether electric scooters may legally be used in their location.

12. Electric Scooter Safety

Electric scooters may present risks of injury, property damage, or accidents.

By purchasing or using our products, customers acknowledge these risks.

Protective equipment, including helmets and safety gear, is strongly recommended.

Users should operate products only in accordance with local regulations and manufacturer instructions.

13. Limitation of Liability

To the maximum extent permitted by applicable law, ZonMoto International Limited shall not be liable for:

• Indirect damages;
• Consequential damages;
• Incidental damages;
• Loss of profits;
• Loss of business opportunities;
• Loss of data.

Our total liability arising from any purchase shall not exceed the amount paid by the customer for the affected product.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

14. Force Majeure

We shall not be liable for delays or failures resulting from events beyond our reasonable control, including but not limited to:

• Natural disasters;
• Government actions;

• War;

• Labor disputes;
• Internet interruptions;
• Transportation disruptions;
• Supply chain interruptions.

15. Intellectual Property

All content on this website, including but not limited to:

• Logos;
• Text;
• Graphics;
• Product images;
• Videos;
• Website design;

is owned by or licensed to ZonMoto International Limited and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

16. Authorized Brand Relationship

Products sold through this website are offered under lawful authorization, distribution arrangements, or commercial agreements where applicable.

All trademarks, product names, and brand names remain the property of their respective owners.

Nothing in these Terms transfers ownership of any third-party intellectual property.

17. Prohibited Activities

Users may not:

• Use the website for unlawful purposes;
• Attempt unauthorized access to systems;
• Upload malicious software;
• Interfere with website operation;
• Violate intellectual property rights;
• Submit fraudulent information.

We reserve the right to suspend or terminate access for violations.

18. Privacy

Your use of the website is also governed by our Privacy Policy.

By using this website, you consent to the collection and processing of information as described therein.

19. Third-Party Services

This website may contain links to third-party websites or services.

We are not responsible for:

Third-party content;

Third-party policies;

Third-party products or services.

Users access third-party services at their own risk.

20. Changes to These Terms

We reserve the right to modify these Terms at any time.

Updated versions will be posted on this page with a revised effective date.

Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

21. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws applicable to ZonMoto International Limited, without regard to conflict of law principles.

Nothing in these Terms affects mandatory consumer rights provided under applicable consumer protection laws.

22. Contact Information

Email: info@joyor-europe.com

Website: joyor-europe.com