Last Updated: March 2026
1. Company Information
This website is operated by ZonMoto International Limited.
Website: joyor-europe.com
Email: info@joyor-europe.com
By placing an order through our website, you agree to the terms outlined in this Refund & Return Policy.
2. Order Cancellation
Before Shipment
Orders may be cancelled free of charge before they have been processed and shipped.
If payment has already been collected, a full refund will be issued to the original payment method.
After Shipment
Once an order has been shipped, cancellation requests will be treated as return requests and subject to this policy.
3. Return Eligibility
Customers may request a return within fourteen (14) calendar days after receiving the product.
To qualify for a return:
- The item must be returned in its original packaging.
- All accessories, manuals, chargers, keys, and included components must be returned.
- Proof of purchase must be provided.
- The product must not be intentionally damaged, modified, or abused.
Returns requested after the applicable return period may not be accepted.
4. Non-Returnable Items
The following items are generally not eligible for return unless required by applicable consumer protection laws:
- Customized or special-order products.
- Gift cards.
- Promotional giveaway items.
- Consumable parts and wear-and-tear components.
- Products damaged by misuse, accidents, improper storage, unauthorized modifications, or unauthorized repairs.
- Products with removed, altered, or unreadable serial numbers.
5. Customer Remorse Returns
Customer remorse returns include, but are not limited to:
- Change of mind.
- Ordered the wrong model.
- Ordered by mistake.
- No longer needed.
- Preference-related reasons.
For customer remorse returns:
- The customer is responsible for return shipping costs.
- Original shipping charges are non-refundable.
- Any carrier collection fees or return transportation costs may be deducted from the refund.
- A reasonable restocking, inspection, and handling fee of up to 15% of the purchase price may be applied where permitted by applicable law.
Refund deductions will reflect actual costs and any reduction in product value.
6. Opened or Used Products
Customers may inspect the product as reasonably necessary to determine its nature and functionality.
However, if a returned product:
- Shows signs of use beyond normal inspection;
- Has been ridden extensively;
- Contains scratches, dents, damage, or missing parts;
- Cannot be resold as new;
a deduction may be made from the refund amount to reflect the reduced market value of the returned product.
The amount deducted will depend on the actual condition of the product upon inspection.
7. Refused Deliveries
If a customer refuses delivery of an order that was correctly shipped according to the information provided during checkout, the customer remains responsible for:
- Return shipping charges;
- Carrier handling fees;
- Warehouse receiving costs;
- Any additional costs incurred during the return process.
Such costs may be deducted from any eligible refund.
8. Incorrect Address Provided by Customer
Customers are responsible for ensuring that shipping information is accurate.
If an order cannot be delivered due to an incorrect or incomplete address supplied by the customer, any additional shipping, storage, return, or redelivery charges may be deducted from the refund or charged separately.
9. Defective, Damaged, or Incorrect Products
Please inspect your order upon receipt.
If the product arrives:
- Damaged during transit;
- Defective due to manufacturing issues;
- Significantly different from what was ordered;
please contact us within seven (7) days of delivery at:
Please provide:
- Order number;
- Description of the issue;
- Photos or videos clearly showing the problem.
After verification, we may provide one or more of the following remedies:
- Replacement parts;
- Product repair;
- Product replacement;
- Partial refund;
- Full refund.
The remedy offered will depend on the specific circumstances and applicable consumer rights.
10. Return Authorization
Before returning any item, customers must contact:
and obtain return authorization.
Returns sent without prior authorization may experience delays or may be refused.
Please do not return products to any address unless instructed by our support team.
11. Return Shipping Costs for Defective Products
Where a return is approved due to a verified manufacturing defect, shipping damage, or seller error, we will either:
- Provide a prepaid return label where available; or
- Reimburse reasonable return shipping costs upon approval.
12. Refund Processing
Once a returned item is received and inspected, customers will be notified regarding refund approval.
If approved:
- Refunds will be issued to the original payment method.
- Processing normally occurs within 3–10 business days.
- Financial institutions may require additional time before funds appear in the customer's account.
13. Situations Where Refunds May Be Refused
Refund requests may be denied if:
- The returned product does not match the original order.
- Required components are missing.
- The product has been intentionally damaged.
- Unauthorized modifications have been made.
- The serial number has been altered or removed.
- Evidence indicates misuse, negligence, abuse, or improper maintenance.
14. Warranty Claims
This Return & Refund Policy is separate from any applicable warranty coverage.
Warranty claims are governed by our Warranty Policy and may involve repair, replacement parts, or other remedies depending on the issue.
For warranty assistance, please contact:
15. Chargebacks and Payment Disputes
Customers experiencing issues with an order are encouraged to contact us before initiating a chargeback or payment dispute.
We are committed to working with customers to reach a fair resolution whenever possible.
16. Contact Information
ZonMoto International Limited
Rm D07, 8/F, Kai Tak Factory Building
No. 99 King Fuk Street
San Po Kong, Kowloon
Hong Kong
Email: info@joyor-europe.com
Website: joyor-europe.com